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COVID-19 Measures

Face Coverings

The use of face coverings over your mouth and nose is mandatory in our private vehicles, on public transport and indoors at most of London’s attractions. Outdoors, face coverings are optional.

Hand Sanitiser

Available for all guests’ use throughout the tour including before/after using transport and for meals. We also encourage you to bring your own.

Physical Distancing

Guides will minimise all touch points with guests and maintain a distance of 6ft (2m) wherever possible.

In our private vehicles, we will keep windows slightly open for ventilation at all times.

These policies may change at any time, including due to changes in government legislation. For everyone’s safety, guests who do not comply with COVID-19 policies and requirements on a tour will have their tour(s) immediately terminated. No refund will be provided.

Flexible Cancellation Policy

If you are ill due to COVID-19 or one of our guides is ill, we will work with you to rearrange or refund your tour. Safety is our top priority. Bookings made until 31st September 2021 for tours taken until 30th September 2022 are fully refundable (except for admission tickets). See our full cancellation policy here.