By booking a tour with Private London Tours, you agree to the following terms and conditions. These also apply to bookings made through third-party services and websites.
Providing Details: As part of our tour process, we require details from you to customise your tour. These may include (but are not limited to) party size, preferred departure location and preferred departure time. Once you have made a reservation, it is your responsibility to provide us with these details. Please contact us before reserving any pick-ups outside of central London (TfL Zone 1). If you have not provided these details at least 48 hours before your tour, we may not be able to proceed with your tour and this may be forfeited with no refund. You also acknowledge that certain last-minute requests may not be fulfilled if you do not provide these details immediately after booking. There is no guarantee that all attractions, restaurants, roads, or areas of the city will be open during your tour, nor that certain ceremonies or events will take place.
Check-In: Once you have agreed on a departure time and location, please be present on time. For private tours, if you are not present within 10 minutes of your scheduled start time, your guide (or Private London Tours) will attempt to contact you via the phone number you provide during the booking process. If this is a public tour, your guide and group will leave after 10 minutes. If after 30 minutes, you are still uncontactable, you will be considered a “no-show” and your tour will not take place – a refund will not be given and a cancellation fee of 100% of the tour price applies. Private London Tours is not able to extend a tour due to a late start.
We accept no responsibility for customer “no-shows” as a result of a delayed flight, train, ship or other forms of transportation. Please contact us if you know you will be delayed so we can attempt to accommodate your new scheduled time – your tour may be shortened if necessary.
Additionally, no refunds will be given for any persons who purchase a tour and do not present themselves, even if part of the group is present.
Weather Conditions: Tours take place in all weather conditions – rain, snow or shine. If a tour is cancelled due to weather, you will be offered a full refund and the choice of rebooking on a different date. If weather events are deemed by the tour guide to be too extreme, the tour may be suspended temporarily or end early – in this case, you will be offered a pro-rata refund. If you, the guest, choose to leave a tour early (or not participate in a tour) due to weather reasons and the tour has not been cancelled or suspended, you will not be issued a refund.
Third Parties: Any extras purchased through Private London Tours such as attraction tickets, transfers and excursions are 100% non-refundable from the time of purchase. Private London Tours accepts no responsibility for third parties, including at any food establishments visited, sites frequented or transportation used during the tour.
Safety: Please follow instructions and utilise discretion during the tour – you are responsible for your own safety during the tour. If the tour guide feels that for your safety or theirs a tour needs to be cancelled or shortened, this will be done and a pro-rata refund will be provided. If a guest uses threatening behaviour, actions or language or refuses to abide by UK laws and regulations (including COVID-19 measures such as wearing a face covering), the tour will end immediately and a refund will not be provided. Abuse against staff, other guests or members of the public will not be tolerated and law enforcement will be called.
Force Majeur: In case of an extraordinary event (such as – but not limited to – natural disaster, terror attack) and a tour is cancelled, it is possible to reschedule your tour. Refunds may be available on a case by case basis, but are not guaranteed. If a tour guide cannot be present, you will be informed as far in advance as possible and offered a full refund or alternative tour dates.
Book with Confidence:
Cancellation fees do not apply for any private tours booked until 30th September 2021 inclusive for tours held until 30th June 2022 (except for the cost of admissions and train tickets). To avail of this, tours must be cancelled at least 10 days before the departure date of your first tour with us.
For new bookings from 1st October 2021 and for all tours from 1st July 2022:
If you cancel at least 10 days in advance of the scheduled departure time and date of your first tour with us, there is a £100 cancellation fee per tour, plus the cost of any admission tickets.
If you cancel between 4 days and 10 days in advance of the scheduled departure time and date of your first tour with us, there is a 50% cancellation fee per tour, plus the cost of any admission tickets.
If you cancel within 96 hours (4 days) of the scheduled departure time and date of your first tour with us, there is a 100% cancellation fee.
Departure times are listed in local London time – if you are unsure, please contact us.
Attraction tickets and train tickets are non-refundable under any circumstances.
We strongly recommend you have full travel insurance for your trip.
Some photographs on this website are used under a Creative Commons license. These include London Eye Half Day – Aero Pixels; Full Day with Bus – Pedro Szekely; Tower Bridge – Harshil Shah; St Paul’s Cathedral – Loco Steve and Big Ben Night – Takashi Hososhima. Guard Change – Kathryn Yengel; Westminster Abbey exterior towers – ; Westminster Abbey lady chapel exterior – David Brossard; Westminster Abbey nave – ‘b0g4rt’; Westminster Abbey flying buttresses – Peter Rivera; Westminster Abbey facade statues close-up – budgetplaces.com; Westminster Abbey fan-vauled ceiling, Newton’s tomb and cloisters- Herry Lawford; Mary Queen of Scots – National Museum of Scotland; St George’s Chapel Interior – Jack Pease; Windsor overhead – Mike McBey; Crown Jewels drawing – Wikimedia; Beefeater and Armour – Doug Kerr; Crown Jewels sign – Nick Amoscato; St Paul’s Nave & View from Whispering Gallery – Jack Pease; St Paul’s Quire and St Paul’s Pulpit – “It’s No Game”; St Paul’s Crypt – James O’Gorman; Nelson’s Tomb – “reverendlukewarm”; Arthur Wellesley’s tomb – Pamla J. Eisenberg; JMW Turner Tomb – St Paul’s Cathedral – ‘btwashburn’; Castle Combe with bridge – Martin Petitt; Manor House – Sarah Stierch; Horses at Castle Combe – ‘foundin_a_attic’; Stonehenge – ‘thegarethwiscombe’,Salisbury Cathedral (long shot) – Eric Bardes; Salisbury Cathedral front – Denis Jacquerye; Salisbury street – Dr Bob Hall; icons – Freepik.
Also used (not Creative Commons): State Rooms x 2 – Royal Collection Trust.